Refund policy
Cancellations
In Stock & Made-Order Items: Any request made within 24 hours of an order being placed can be cancelled and refunded.
Pre-Order Items: Pre-orders are usually open for a set period of time and their close date will be noted on the product page. If a request is made while the pre-order window is still open, we can cancel and refund the order. If a request is made after the pre-order window is closed, the order cannot be cancelled and refunded.
Once an order has begun fulfillment or marked as shipped, we can no longer make changes or cancellations.
If you need to make a change to your order, please email us at help@literallyliterarydesigns.com as soon as possible, and we will do our best to help.
Damages and issues
We hate when that happens. Send us an email at contact@literallyliterarydesigns.com within 7 days of delivery and we'll get this figured out. In your email, please include the following:
- Your order number
- Clear photos of the damaged item(s)
- Photos of your packaging, if it was damaged during shipping
This will help us review your claim and figure out the best solution as quickly as possible.
Lost or missing orders
If your package is marked as delivered but hasn't arrived, don't fret quite yet. USPS sometimes marks packages as delivered before they actually arrive to their destination. Please give it a few days to arrive.
If a few days have passed, and it still hasn't arrived:
- Check around your mail box and property
- Ask household members or neighbors if they have received it. Sometimes packages are delivered to the wrong house.
- Contact your local post office and ask if they can provide GPS delivery information.
- Submit a USPS Help Request to begin looking for the missing mail.
- Email us at help@literallyliterarydesigns.com with your order number so we know your package may be missing and we can discuss next steps with you.
Please note, Literally Literary Designs is unable to issue refunds for orders that have been marked as delivered. If your package appears to be lost in transit, please contact us help@literallyliterarydesigns.com with your order number, and we will figure it out.
Order returned to sender/undeliverable
If your order has been returned to Literally Literary Designs because of incorrect or incomplete address, failure to collect the package, refusal or delivery, or failure to pay applicable custom fees, please contact help@literallyliterarydesigns.com once you see the package is being returned.
If your package is returned to due to a reason listed above or an issue outside of Literally Literary Designs' control, a refund will not be issued and original shipping costs are not refunded. If you would like your order to be shipped again, I am more than happy to do this. However, please note that additional shipping costs will be the customer's responsibility.
Literally Literary Designs cannot guarantee that postal carriers will follow individual requests, such as "leave in mailbox" or "call before delivery." If you have specific delivery needs, please communicate those directly with your local carrier.
If the package is returned due to an error on my part, I will work with you to get your order reshipped at no additional cost.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on items or gift cards.
Exchanges
Unfortunately, we cannot accept any requests for exchanges. If you have an issue with your order, please don't hesitate to contact us.