FREQUENTLY ASKED QUESTIONS

Where do you ship?

We ship worldwide! Our prints currently ship from the US, UK, Netherlands, and Australia. This means lower shipping costs and faster delivery times.

Help! My discount code isn't working

If your discount code isn't working, please send us an email at help@literallyliterarydesigns.com and we'll get it all sorted out.

How soon until my order ships?

In Stock Items: Items in stock will ship within 5-8 business days, although we always aim to ship as soon as possible.

Made-to-Order Items: Most of our apparel is made to order. These items will ship within 4-6 weeks the order being placed. 

Pre-Order Items: Pre-Order items will have estimated shipping dates on their product pages. Generally, these are scheduled to ship 18-24 weeks after the pre-order window closes. If you are unsure of when the pre-order closed and when shipping is estimated to begin happening, don't hesitate to contact us at help@literallyliterarydesigns.com and we'll let you know.

I've decided I don't want my order anymore

In Stock & Made-Order Items: Any request made within 24 hours of an order being placed can be cancelled and refunded. 

Pre-Order Items: Pre-orders are usually open for a set period of time and their close date will be noted on the product page. If a request is made while the pre-order window is still open, we can cancel and refund the order. If a request is made after the pre-order window is closed, the order cannot be cancelled and refunded. 

If you are unsure of when the pre-order closed or if you're eligible for a refund, don't hesitate to contact us at help@literallyliterarydesigns.com and we'll let you know.

Once an order has begun fulfillment or marked as shipped, we can no longer make changes or cancellations.

If you need to make a change to your order, please email us at help@literallyliterarydesigns.com as soon as possible, and we will do our best to help.

My package says "delivered" but I can't find it

If your package is marked as delivered but hasn't arrived, don't fret quite yet. USPS sometimes marks packages as delivered before they actually arrive to their destination. Please give it a few days to arrive. 

If a few days have passed, and it still hasn't arrived:

• Check around your mail box and property
• Ask household members or neighbors if they have received it. Sometimes packages are delivered to the wrong house.
• Contact your local post office and ask if they can provide GPS delivery information.
• Submit a USPS Help Request to begin looking for the missing mail.
• Email us at help@literallyliterarydesigns.com with your order number so we know your package may be missing and we can discuss next steps with you.

Please note, Literally Literary Designs is unable to issue refunds for orders that have been marked as delivered. If your package appears to be lost in transit, please contact us at help@literallyliterarydesigns.com with your order number, and we will figure it out.

My order has been returned to sender/undeliverable

If your order has been returned to Literally Literary Designs because of incorrect or incomplete address, failure to collect the package, refusal or delivery, or failure to pay applicable custom fees, please contact help@literallyliterarydesigns.com once you see the package is being returned.

If your package is returned to due to a reason listed above or an issue outside of Literally Literary Designs' control, a refund will not be issued and original shipping costs are not refunded. If you would like your order to be shipped again, I am more than happy to do this. However, please note that additional shipping costs will be the customer's responsibility. 

Literally Literary Designs cannot guarantee that postal carriers will follow individual requests, such as "leave in mailbox" or "call before delivery." If you have specific delivery needs, please communicate those directly with your local carrier.

If the package is returned due to an error on my part, I will work with you to get your order reshipped at no additional cost. 

My order came damaged

We hate when that happens. Send us an email at help@literallyliterarydesigns.com within 7 days of delivery and we'll get this figured out. In your email, please include the following:

• Your order number
• Clear photos of the damaged item(s)
• Photos of your packaging, if it was damaged during shipping

This will help us review your claim and figure out the best solution as quickly as possible.

Why did my order come in multiple packages?

Sometimes we ship our products separately to cut down on waiting time. This way, you hopefully aren't waiting too long for your items to arrive.

Can I order a pre-order item and in stock/made-to-order items together?

You may order them together, although the in-stock and made-to-order items may not ship until the pre-order item is fulfilled. If you would like to receive your items soon, please place separate orders.

Can I exchange my item(s)?

Unfortunately, at this point in time, we CANNOT exchange any items. If you're ordering apparel, please make sure you're selecting the correct size.

The design I want isn't available on the product I want

No problem! Most of our apparel designs can be placed on any other apparel item. So if you see a design on a sweatshirt you like and it's not offered as a t-shirt, send us an email at help@literallyliterarydesigns.com and we'll get it sorted out for you.